EN- Futurae

Will my e-banking login credentials remain the same?

Yes, your e-banking username and password remain unchanged.

With the new e-banking login system, how will I authenticate a payment?

You will receive a push notification from the e-banking CA next bank app to use biometric authentication, or enter your PIN if needed.

How do I enable Push notifications, biometric authentication, or camera access (iOS)?

1. Open the Settings on your device.
2. Go to “Apps” and select the “e-banking CA next bank” app.
3. Enable notifications, camera or Face ID as needed.

How do I enable Push notifications or camera access (Android)?

1. Open the Settings on your device.
2. Go to “Applications” and select “e-banking CA next bank”.
3. Enable notifications and camera or “Fingerprint/Face recognition” as needed.

How do I enable biometric authentication (Android)?

1. Open the Settings on your device.
2. Go to “Biometrics and security”.
3. Select “Face recognition” and register your face.

Why do I need my phone to activate the new e-banking login system?

The e-banking login is secured through the e-banking CA next bank app. Your phone is therefore necessary to install the app and authenticate your future logins.

What happens with my SecureAccess authentication device?

Once the new e-banking login system is activated, you’ll no longer need your SecureAccess device.

With the new login system, authentication is done exclusively via the e-banking CA next bank app.

I don’t have a phone that can download the e-banking CA next bank app. How can I access my e-banking?

From mid-December 2025, it will no longer be possible to access e-banking without a phone compatible with the e-banking CA next bank app.

The app is compatible with: iOS version 15.0 or later, Android version 9 or later, for security reasons.

If you can’t find the information you’re looking for, you can:

1. Contact your personal advisor. Their contact details are in the email you received in early September announcing the update of the  e-banking CA next bank app.
2. Write to us by filling out the following form:

Can I activate the new e-banking login system without an internet connection?

No, an internet connection is required to activate the new e-banking login system.

Please consult the tutorial “Activate the new e-banking login system on mobile”.

Please consult the tutorial “Activate the new e-banking login system on computer or tablet”.

The operating system of my phone seems outdated, what should I do?

The e-banking CA next bank app is compatible with: iOS version 15.0 or later, Android version 9 or later, for security reasons. If your OS is older than these versions, you won’t be able to download the latest update of the e-banking CA next bank app.

If your phone cannot be updated to a compatible version, we recommend switching to a more recent phone. To reduce the cost and environmental impact, consider buying a refurbished device.

Why is the e-banking login system changing?

The e-banking login system is changing to simplify your experience. For example, payment confirmation (3D Secure) will be requested directly on your phone via push notifications, and more improvements will follow.

The change will be more noticeable if you use e-banking on a computer or tablet rather than on the e-banking CA next bank app.

Can I still use SecureAccess?

You can use SecureAccess until you update the e-banking CA next bank app. After activating the new e-banking login system, SecureAccess will no longer be usable forid-December 2025?

After mid-December 2025, SecureAccess will stop working (and w security reasons.

What happens if I haven’t updated thee-banking CA next bank app by mill be removed from app stores). If you haven’t updated the e-banking CA next bank app by then, you’ll need to contact an advisor to activate the new e-banking login system.

I don’t have a phone that can download the e-banking CA next bank app. How can I access my e-banking?

From mid-December 2025, it will no longer be possible to access e-banking without a phone compatible with the e-banking CA next bank app.

The app is compatible with: iOS version 15.0 or later, Android version 9 or later, for security reasons.

I don’t have a smartphone, can I still use the e-banking service?

No, using the e-banking service requires the e-banking CA next bank mobile app. This app is compatible with iOS version 15.0 or later, and Android version 9 or later, for security reasons.

Why is the e-banking login system changing?

The e-banking login system is changing to simplify your experience. For example, payment confirmation (3D Secure) will be requested directly on your phone via push notifications, and more improvements will follow.

The change will be more noticeable if you use e-banking on a computer or tablet rather than on the e-banking CA next bank app.

What happens if I haven’t updated thee-banking CA next bank app by mid-December 2025?

After mid-December 2025, SecureAccess will stop working (and will be removed from app stores). If you haven’t updated the e-banking CA next bank app by then, you’ll need to contact an advisor to activate the new e-banking login system.

Why do I need my phone to activate the new e-banking login system?

The e-banking login is secured through the e-banking CA next bank app. Your phone is therefore necessary to install the app and authenticate your future logins.

I don’t have a smartphone, can I still use the e-banking service?

No, using the e-banking service requires the e-banking CA next bank mobile app. This app is compatible with iOS version 15.0 or later, and Android version 9 or later, for security reasons.